Do you ship to international address?
Currently, we only ship within Australia.
How are the items delivered?
The item is shipped via Australia Post, Fastway, Toll or Allied Express, according to the size and weight of the item. A tracking number will also be updated to you after dispatch.
Can I use my own delivery service?
We only use our nominated carrier for delivery.
How can I cancel my order?
Please contact our team on email@example.com to request cancel. Please note that we can only cancel your order if the item has not been dispatched from our warehouse. As we operate a fast and automated dispatching system, but need time to respond to your message, we can only do our best to help.
How long does it take to ship to my you?
The estimated delivery time frames are:
- 10 - 20 days as our products are US imports.
- Delivery time only starts after payments have been cleared and the item has been dispatched from our warehouse (usually 1 - 5 working days after receipt of cleared payment).
- We are unable to guarantee a delivery on any specific dates or times as this is not something our delivery partners would be able to guarantee either.
Where can I find the delivery information?
Tracking information will be emailed to you.
In the unlikely event that your parcel is returned to us, our customer service representative will contact you via email.
If there are any address discrepancies with your order the product is returned us, a customer care team member will be in touch. A re-delivery cost will occur for any products that are returned to us.
Unsuccessful Delivery Attempt
If no one is present when the order arrives and it is being delivered by Australia Post, a notification will be left in the mail box for you to pickup your parcel in your local Post Office. If your item is delivered by Fastway or Allied Express, arrangement will be made in advance to ensure
your item to arrive at your door at your convenience. A re-delivery cost will occur if you are not home at the arranged time.
Rejected by Receiver
If your item is a gift, please ensure the receiver knows about it to avoid parcel rejection. A re-delivery cost will occur if parcel has to be resent.
The expected time delivery given by each courier is for reference only. Delivery might take longer than expected due to various
reasons. If you do not receive your item within 10 business days, please contact our customer service team.
We try our best to include all the undeliverable postcodes on the list, however, there are still a few postcodes that are undeliverable for some items. The extra shipping fee will be added to the order directly if the order can be delivered with an extra shipping fee. Those orders with no shipment service will be cancelled and refunded automatically with email notification. Please kindly contact us for more information if you need the item to be delivered to the remote areas to ensure your order could be processed.